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First impressions matter, and Google’s learned that the hard way with its Tensor chipsets. We’re weeks away from the introduction of the company’s sixth-generation custom SoC, and there appear to be more questions than answers. Our recent survey found that users are frustrated and wary of buying a Pixel 11 until it’s clear what the Tensor G6 can do.

I’ve used every Tensor chipset, and my outlook is different from the voters in our poll. The road hasn’t been perfect, and market circumstances have boxed Google in with the upcoming Pixel 11, but it hasn’t been the disaster some make it out to be. Here’s where Google went wrong with Tensor, and what I hope happens in the (very) near future.